Terms of Use – CoraSend

LEGAL-001 · v1.0 · Effective: 2026-08-05

1. Operator Identification

CoraSend is operated by Orangepill Colombia SAS, a company incorporated under Colombian law, with tax identification number (NIT) 901835670-7, registered address at CL 127 D 56 B 90, Colombia. Contact: info@corasend.com.

2. Scope and Acceptance

These Terms of Use (the "Terms") govern access to and use of the CoraSend technology platform, including the website, enabled conversational channels, and any associated interface (collectively, the "Platform"). By accessing, registering for, or using the Platform, the user represents that they have read, understood, and fully accepted these Terms. If the user does not agree with any provision herein, they must refrain from using the Platform.

Acceptance of these Terms constitutes a legally binding agreement between the user and Orangepill Colombia SAS. Continued use of the Platform following publication of modifications constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

3. Eligibility

To use the Platform, the user represents and warrants that:

They are at least 18 years of age, or the legal age of majority recognised in their jurisdiction of residence, if higher.
They have full legal capacity to enter into binding contracts.
All information provided to CoraSend is truthful, accurate, and current.
They will use the Platform exclusively for lawful purposes and in compliance with applicable law in their jurisdiction.
They are not subject to economic or trade sanctions imposed by any competent national or international authority, nor are they acting on behalf of any person or entity that is.

CoraSend reserves the right to refuse, suspend, or cancel access to the Platform where there are reasonable grounds to believe that any of the above eligibility conditions are not met.

4. Description of the Platform

CoraSend is a technology platform. Its function is to provide a user interface, coordinate the onboarding process, transmit payment instructions to the applicable Financial Partners, deliver status notifications, and provide Tier-1 support. CoraSend is not a bank, not a deposit-taking institution, not a money transmitter, not a licensed remittance provider in its own right, not the merchant of record, and not the acquiring entity in the payment transaction.

CoraSend operates a partner-based payment execution model. Depending on the payment corridor, destination country, payment method, currency, regulatory requirements or operational availability, transactions are executed by or through one or more Financial Partners. The Financial Partner responsible for a particular transaction is identified before the user authorizes payment. The current list of Financial Partners and their roles is maintained in the Partner Disclosures.

5. Communication Channels

CoraSend may provide services through third-party messaging channels, including WhatsApp and Telegram. These channels are operated by independent third parties and are subject to their own terms of service and privacy policies. CoraSend does not control the availability, operation, or policies of those operators. The user acknowledges that use of these channels implies acceptance of the relevant operator's terms. CoraSend assumes no liability for interruptions, changes, or policy decisions made by those messaging platform operators.

6. User Obligations

The user undertakes to:

Provide truthful, accurate, and complete data in all forms and interactions with the Platform.
Keep their information diligently updated and notify CoraSend of any relevant changes.
Verify the accuracy of beneficiary data before confirming each transaction. The user assumes full responsibility for any loss or delay resulting from incorrect or incomplete beneficiary data.
Immediately notify CoraSend of any suspicious, unauthorised, or fraudulent activity associated with their account or transactions, via info@corasend.com.
Maintain the confidentiality of their access credentials and not permit third parties to use their account.

7. Prohibited Conduct

The user undertakes not to use the Platform for any unlawful, fraudulent, or otherwise non-compliant activity. By way of illustration and without limitation, the following conduct is prohibited:

Fraud, forgery, or manipulation of information.
Money laundering, terrorist financing, or any related activity.
Evasion of economic or trade sanctions.
Identity theft or use of false documentation.
Unauthorised automated access to the Platform.
Any use that infringes third-party rights or applicable foreign exchange control regulations.

The detailed compliance framework, including anti-money-laundering and counter-terrorist-financing obligations, will be published as a dedicated compliance notice in a subsequent phase of the Platform deployment.

8. Identity Verification

Access to certain Platform features may be conditional upon the successful completion of an identity verification process. This process is carried out through our Identity Verification Provider. For detailed information on the verification process, including the data processed and the user's rights, please refer to the Identity Verification Policy (LEGAL-005).

Successful completion of the identity verification process does not guarantee approval of any particular transaction. CoraSend and its Financial Partners reserve the right to decline or limit transactions based on risk management criteria, regulatory compliance requirements, or other operational factors, including in the case of verified users.

9. Financial Partner Framework

The user's contractual counterparty in the payment transaction is the applicable Financial Partner, not Orangepill Colombia SAS. Payment collection from the user is carried out by the Vita entity designated for the applicable payment method and corridor. The user does not make payment into an Orangepill Colombia SAS bank account. Use of CoraSend does not, by itself, create an individual Vita Solutions account for the user.

10. Refunds and Claims

The detailed conditions applicable to refunds and claims are set out in the Refunds and Claims Policy (LEGAL-007), the content of which is incorporated by reference into these Terms.

As a general rule, certain transactions are irrevocable once executed, given their digital and immediate nature. Eligibility for a refund depends on the type of transaction, the applicable corridor, and the reason for the request. Users must direct any claim to info@corasend.com within the timeframe specified in the applicable policy.

11. Consumer Rights

Consumer rights recognised under applicable law, including rights of withdrawal and payment reversal provided for under consumer protection legislation, apply to the extent that they correspond to the type of transaction and the applicable legal framework. Details on how to exercise these rights are contained in the Refunds and Claims Policy (LEGAL-007).

[LEGAL CONFIRMATION REQUIRED: counsel must confirm the applicability of the right of retracto under Decree 587 of 2016 and Law 2439 of 2024 to the specific transaction types executed through the Platform.]

Where applicable law of another jurisdiction applies, the non-waivable rights recognised under that law are equally respected.

12. Electronic Communications Consent

This section incorporates the Electronic Communications Consent (LEGAL-008) as an integral part of these Terms.

12.1 Transactional Communications

By using the Platform, the user expressly consents to receiving the following service-related communications by electronic means: transaction confirmations, status notifications, payment processing updates, notices of changes to the Terms or other legal documents, and any other communication necessary for the provision of the service. These communications are service communications necessary for the performance of the contract; they cannot be deactivated without ceasing use of the Platform.

12.2 Marketing Communications (Separate Optional Consent)

Independently and separately from the foregoing, the user may consent to receiving commercial, promotional, or marketing communications from CoraSend. This consent is strictly voluntary. The user may grant or withdraw it at any time without affecting their access to Platform services or the transactional communications described in section 12.1.

12.3 Communication Channels

Electronic communications may be delivered through the following channels, depending on the user's configuration and service availability: email, WhatsApp, Telegram, web chat integrated into the Platform, and SMS where applicable. The operators of messaging platforms (WhatsApp, Telegram) are independent third parties with their own privacy policies and terms of service.

12.4 Withdrawal of Consent

The user may withdraw their consent to marketing communications at any time by following the instructions included in each communication or by sending a request to info@corasend.com. Withdrawal of consent to transactional communications means the user will not receive essential notifications about the status of their operations, which may result in the limitation or cessation of service, as those communications are inherent to the functioning of the Platform.

13. Intellectual Property

All content, trademarks, trade names, designs, process flows, interfaces, texts, and software associated with CoraSend are the property of Orangepill Colombia SAS or its licensors and are protected under applicable intellectual and industrial property law. Reproduction, distribution, modification, public communication, or any other unauthorised use is expressly prohibited without the prior written consent of Orangepill Colombia SAS.

14. Limitation of Liability

Without prejudice to the non-waivable rights recognised by applicable consumer protection law, Orangepill Colombia SAS shall not be liable for:

Losses or delays arising from incorrect, incomplete, or outdated information provided by the user, including beneficiary data.
Failures, interruptions, or unavailability attributable to third parties, including Financial Partners, messaging platform operators, or infrastructure providers.
Temporary service interruptions due to maintenance, updates, or causes outside the reasonable control of Orangepill Colombia SAS.
Force majeure events, acts of God, or extraordinary circumstances outside the reasonable control of Orangepill Colombia SAS.

Where legally applicable, the total liability of Orangepill Colombia SAS to the user shall be limited to the amount actually paid for the specific transaction giving rise to the claim.

15. Suspension and Termination

CoraSend may suspend or cancel, on a temporary or permanent basis, a user's access to the Platform in the following circumstances:

Breach of these Terms or any applicable supplementary policy.
Fraudulent, illegal, or non-compliant use of any Platform feature.
Requirement or order of a competent legal, judicial, or regulatory authority.
Risk management reasons determined at the reasonable discretion of Orangepill Colombia SAS.

The user may cease using the Platform at any time without prior notice. Cessation of use does not affect obligations already incurred prior to that cessation.

16. Material Changes

Material changes — those that affect user rights, the identity or role of Financial Partners, data-processing practices, or fee and refund terms — become effective only after reasonable prior notice and, where required by applicable law, renewed acceptance. Non-material changes (typographical corrections, updated contact information, formatting) may take effect upon publication.

17. Document Set

These Terms, the Payment Services Disclosure, the Privacy Policy, the Partner Disclosures, and any transaction-specific disclosure jointly govern the applicable use of CoraSend. In the event of conflict between documents, a transaction-specific disclosure shall prevail over these general Terms, which shall in turn prevail over any informal communication.

18. Severability

If any provision of these Terms is declared null, invalid, or unenforceable by a competent authority, that declaration shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. The affected provision shall be replaced, to the extent possible, by a valid provision that approximates the economic and legal purpose of the original.

19. Contact

For legal enquiries, exercise of rights, claims, or general support, users may contact: info@corasend.com. Orangepill Colombia SAS, CL 127 D 56 B 90, Colombia.